Overview
Host: Call Harbor
Subject: 10 Ways to Optimize Your Small/Medium-Sized Call Center
Description
In this 30 minute session, we will provide effective strategies that will allow your SME to stand out among your competition and grow.
According to according to Kissmetrics, 71% of consumers have ended their relationship with a business due to poor customer service. Let us help you close this gap by using tools that are already at your disposal.
Join us to learn 10 Ways to Optimize Your Small/Medium-Sized Call Center, including what reporting you should be looking at, how to optimize your call queues and call routing, and why it’s important to give you agents wrap-up time.
Speakers
Bailey Terrell
Channel Sales & Marketing Director
- Call Queues & Call Routing
- Reporting & KPI Dashboards
- Call Flow Strategies